Return, Refund & Cancellation Policy

Effective Date: August 2026

At KrulSports.com, we want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns, faulty products and refunds.

1. Change-of-Mind Returns

For eligible non-personalised products purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you must return the product within 14 days.

Returned items must be handled with reasonable care and, where possible, returned with their original packaging, tags and accessories.

You may be responsible for the cost of returning a change-of-mind order unless we agree otherwise.

2. Personalised Products

Products personalised or made to your specifications, including shirts customised with a name and/or number, cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your rights if a personalised product is faulty, damaged, incorrect or not as described.

Please carefully check the spelling, number, size and personalisation details before placing your order.

3. Faulty, Damaged, Incorrect or Missing Items

If you receive an item that is faulty, damaged, incorrect, incomplete or not as described, please contact us as soon as possible and provide:

• Your order number
• Clear photographs of the issue
• A description of the problem
• An unboxing video, if available

Where applicable, we will offer an appropriate remedy, which may include a refund, replacement or other remedy required under applicable UK consumer law.

4. Unboxing Videos

We strongly recommend recording a continuous video when opening your parcel, particularly for high-value orders.

An unboxing video can help us investigate damaged, missing or incorrect-item claims more quickly and can provide useful evidence regarding the condition of the parcel when delivered.

Not providing an unboxing video does not affect your statutory consumer rights.

5. Refunds

Once a return or refund has been approved, refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for it to appear, depending on your bank or payment provider.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

6. Return Shipping

If a return is required because the product is faulty, damaged, incorrect or otherwise does not conform to your order, KrulSports.com will cover reasonable return shipping costs where required by law.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

Please contact us before returning an item so that we can provide the appropriate return instructions.

7. Items That Cannot Normally Be Returned

Unless faulty, damaged, incorrect, not as described, or otherwise protected by applicable consumer law, we may be unable to accept:

• Personalised or custom-made products
• Items damaged through misuse
• Items that have been altered after delivery
• Returns requested outside the applicable return/cancellation period

Your statutory rights are not affected.

8. Fraud Prevention

We reserve the right to investigate suspected fraudulent or abusive claims. We may request reasonable supporting evidence before processing a claim.

This does not limit or exclude any rights provided to consumers under applicable law.

9. Contact Us

To request a cancellation, return, replacement or refund, please contact KrulSports.com Customer Support and include your order number.

WhatsApp: +44 07877426874

Please do not return an item before contacting us and receiving return instructions.

Your Statutory Rights

Nothing in this policy excludes, restricts or affects your statutory rights under applicable UK consumer law.