Shipping & Delivery Policy

Effective Date: August 2026

Thank you for shopping with KrulSports.com. This policy explains our order processing, estimated delivery times, tracking and shipping procedures.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Ready to Ship – 24-Hour Dispatch

Products specifically marked “Ready to Ship – 24-Hour Dispatch” are held in stock and are normally dispatched within 24 hours on business days.

Estimated delivery after dispatch is approximately 2–3 business days, depending on your location and the courier.

This faster delivery estimate applies only to products clearly identified as Ready to Ship.

Standard Delivery

For products that are not marked Ready to Ship, the estimated delivery time is:

7–15 business days

This is an estimated delivery window rather than a guaranteed delivery date.

Delivery may occasionally take longer due to customs processing, carrier delays, severe weather, peak shopping periods, public holidays or other circumstances outside our reasonable control.

Personalised Orders

Products personalised with a name and/or number may require additional preparation time before dispatch.

Please check all personalisation details carefully before submitting your order.

Tracking Your Order

When tracking is available, you will receive your tracking information after your order has been dispatched.

Please allow approximately 24–72 hours for tracking information to become active after dispatch.

You can also use the Track Order section of KrulSports.com where available.

Shipping Insurance

Orders are protected against loss or damage during transit in accordance with our shipping arrangements and applicable consumer rights.

If your parcel arrives damaged, incorrect or incomplete, please contact us as soon as possible with your order number, photographs and details of the issue.

We strongly recommend recording an unboxing video, as this can help us investigate shipping-related claims more quickly.

Not providing an unboxing video does not affect your statutory consumer rights.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will try to correct the information before dispatch, although this may not always be possible.

Additional costs caused by an incorrect address supplied by the customer may be charged where appropriate and permitted by law.

Customs, Duties & Import Charges

International orders may be subject to customs duties, taxes or import charges depending on the destination country.

Where such charges apply and have not already been collected at checkout, they may be payable by the recipient.

Delayed or Lost Parcels

If your order is significantly delayed or appears to have been lost in transit, please contact our customer support team.

We will investigate the shipment with the relevant carrier and work with you to provide an appropriate resolution.

Orders Marked as Delivered

If tracking shows your parcel as delivered but you have not received it, please check with household members, neighbours and any designated safe place first.

If you still cannot locate the parcel, contact us promptly so that we can assist with an investigation with the carrier.

Contact Us

If you have questions about shipping, delivery or tracking, please contact KrulSports.com Customer Support.

WhatsApp: +44 07877426874

Please include your order number when contacting us about an existing order.

Your Statutory Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or affects your statutory rights under applicable UK consumer law.